IT SOLUTIONS is a product of IT SOLUTIONS with all rights reserved to it. All the data displayed and represented on the site and shared with the customer is the property of the vendors enrolled or associated with IT SOLUTIONS. However, the vendors do not have any claim on domain IT SOLUTIONS as their own. IT SOLUTIONS will have the right to terminate association with a vendor anytime without prior consent. All the bills and invoices for all the services will be done by IT SOLUTIONS only.
No claim of charge-back / refund shall be admissible in-case of satisfactory delivery of service and giving feedback as satisfied / very satisfied on the service. Also, no request for change in ordered Services nor in the duration of the plan opted can be entertained nor any charge-back / refund claimed at any point of time during the contract period.
Once feedback is given by USER as SATISFIED for service written in ticket details, the user cannot claim that he has not received service for it. For further correspondence on that service user must send the email at firstname.lastname@example.org or call the company for support on mentioned numbers provided with the transaction confirmation mail.
In case a User alleges deficient or dis-satisfactory delivery of Services, the User must substantiate with supporting documents that Services delivered during the contract period were deficient or dis-satisfactory. The Company reserves the sole discretion to examine the complaint of the User and Report on delivery of Services and the Company’s decision shall be final and binding on all parties. In-case the Company on evaluation of relevant evidence determines that Services rendered were deficient or unsatisfactory, then the User shall be entitled to claim charge-back for such amount from the Transaction amount as is proportionate to the services yet to be rendered.
Please send your Complaint/ Refund request/ Charge-back request with your order number by sending an email at email@example.com or Contact on Phone No.:- 7248666444. Please provide a valid email id while placing your order. In case you have not received our acknowledgment, then you must provide the date when you had placed your order. This will enable us to track your order number and you will receive your correct order number from us. You will immediately receive a confirmation mail with a ticket number registering your complaint/ request for refund/ charge-back request. We will give our decision along with the reply one the service rendered by the company against this order within 7 working days. In case you are still dissatisfied with our decision then you have the right to claim a charge-back dispute with your credit card company.
In case the company encounters technical problems while accessing the computer station of the User for reasons beyond company’s control and/or attributable to a User or technical remote inaccessibility of a system due to its condition, and is unable to render Services as per the order, it shall be presumed that satisfactory Services have been rendered to the User and User shall not be entitled to claim charge-back of the Transaction amount.
The User shall be entitled to a full refund of the Transaction amount in-case inadvertently the transaction amount was debited twice from a User’s account.
The User shall be entitled to a complete refund in case the company has not been able to fulfill any part of the ordered Services. In case partial satisfactory services have been rendered by the company and the company is not able to fulfill the entire duration of the contracted Service, the User shall be entitled to refund of such amount from the Transaction amount as is proportionate to the services yet to be rendered.
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Some images displayed on the site are stock royalty-free images taken from pixels and pixabay as they are free to use and are for display purposes only. The real details/service information/work samples are shared over WhatsApp or email during the communication of the customer with the representative only.